Mar 08, 2019 7:00 PM

Aspire West Palm Beach is a 1 night - 3 hour event just for women.  3 hours full of laughter, learning, stories & music. 2 National Speaker - 1 Comedian - 1 Talented Musician  Join us on Friday, March 8, 2019 - featuring : Speaker & Author Melissa Spoelstra Speaker & Author Barb Roose Comediy by Sally Baucke Music by Jennifer Shaw GA Tickets: $25 VIP Tickets: $35 -Early admission -1st choice seating -Q&A with the speakers VIP doors open at 6:00pm General doors open at 6:30pm Event starts at 7:00pm *Prices go up at the door *Tickets are NON-REFUNDABLE. If you would like to transfer your tickets to someone else please call the office and make those changes. (480) 812-1100.

Dec 01, 2018 10:00 PM

The 3rd Annual West Palm Beach Arts Festival presented by the Armory Art Center will feature local and out-of-town artists, live music, demonstrations, food trucks, and activities for all ages. Scheduled at the perfect time for holiday shopping, the campus hosts space for 90 tents throughout the Armory’s campus. Festival will be held outdoors in the sculpture garden and in the parking lot.   The Armory Art Center is on the south end of Howard Park within walking distance of the Kravis Center for the Performing Arts, the Palm Beach Convention Center, Hilton West Palm Beach, and CityPlace. Join us for this exciting weekend event!

Nov 14, 2018 8:00 PM

DURING THIS FREE TRAINING, YOU'LL DISCOVER... How to go from having 5 different to-do lists to 1 inspired action list How to go from feeling like you’ve forgotten all of those things that you used to enjoy doing, to knowing exactly what lights you up How to go from feeling like you’re busy all day, but getting nothing accomplished, to feeling like you are productive and on purpose How to go from being stuck in a rut of sameness, to designing a life that you love And so much more! Unable to make it live?  That's okay, sign up anyway and I'll send you the replay! :-) REGISTER NOW *This is a FREE online event.  There are no costs. However, seats are extremely limited. **You will receive an email with a Zoom link after your registration confirmation.

Nov 22, 2018 9:00 AM

DESCRIPTION We are glad to invite you to our upcoming 2 days ITIL Prep Bootcamp with 100% Money Back Guarantee. Key Features: · 2 Days of In-Person Bootcamp · 2 Simulation Tests · ITIL Foundation Exam Voucher · 16 PDU Certificate · Dedicated Learning Consultant · 100% Money Back Guarantee About ITIL Foundation The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Trainerkart ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. Trainerkart Training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes. What you will Learn: Service Strategy : Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management. Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk Continual Service Improvement: Seven-Step Improvement Process Course Agenda: Overview of ITIL By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, discuss the processes, roles and functions in ITIL® Foundation. Lesson 1: Introduction to service management This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers. Lesson 2 – Service Strategy This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided. Lesson 3 –Service Design By the end of this lesson, you will be able to explain the purpose, objective, scope and value of service design and list the roles and responsibilities of service design. Lesson 4 –Service Transition Here, you will learn how to describe the purpose, objective, scope and value of service transition and explain Configuration Item (CI) and Configuration Management System (CMS). Lesson 5 –Service Operations By the end of this lesson you will be able to describe the purpose, objective and scope of service operations phase, list the principles of communication and explain events, alerts and incidents. Lesson 6 –Continual Service Improvement This lesson describes the purpose, objective and scope of CSI and explains the value of CSI to improve business. Lesson 7 –Assessment Test if you are ready to take the exam, solve the questions which you might get in your certification exam. For individual or corporate training inquiries please contact [email protected] or call us at 281-670-7466.

Nov 14, 2018 7:00 PM

This event is for people who want to learn how to invest in Real Estate, whether you are a beginner or experienced. It is also for investors who want to Partner and EXPAND in the Florida area!!! For people TIRED! of fighting the daily traffic, working hard at a dead-end JOB, and barely making ends meet. People who want to learn how to make passive income, take back control of their lives and spend more time with family. Training is available… First timers and Experienced professionals are all welcome to our community. Get trained by experienced 6 & 7 figure Income Earners on Real Estate Investing strategies: (Wholesale, Fix & Flips, Foreclosures, Auctions, Short Sales, Commercials, & learn how to raise funds for your deals). Work with local Real Estate Investors/professionals in the Florida area. Come find out about our Earn As You Learn Program of $500 - $10,000 Monthly. You MUST be registered to attend. We are also looking for leaders to help us expand and grow our business. Are you a leader and can build teams of people? Would you like to open your office and train other people? Learn about our ground floor opportunity as we are prepaing to open 3 more offices in the area. At our 2hr real estate investing orientation, we intend to show why that possibility has slipped past the 99% and what we are doing with real estate TODAY! We will: show you a plan that has assisted students, in our community, to a net worth over a million dollars in controlled assets. show you how you can be involved in the properties that we are involved in. show you to a working business model that you could have walk down the hall to your home office instead of fighting traffic. show you the ways to make money, and how to be wealthy with a variety of strategies. show you how you could be done interviewing for jobs for the rest of your life and comprehensively teach your children how to BE the same! WE ARE LOOKING FOR PEOPLE WHO WANT TO MAKE MONEY: In Real Estate Investing: We are looking for those who want to learn how to be an investor and those who want to build wealth through investments in Real Estate. Not only do we invest locally, but we also invest nationwide. A real estate license or experience is NOT necessary, but if you have either, great. Either way, we are here to show you how to be a real estate investor, where to invest, and our ways to make money. We work with everybody in our real estate investor training programs and here to help you build your own real estate investment portfolio. and/or In Sales/Marketing: If you enjoy getting out and being around people, attending our wealth building workshops and real estate seminars, this can help you to network and get to help other people interested in real estate investing get started with their home based business. You can do most all your work from home! Once certified, our sales agents are paid to enroll new real estate investing training associates. We get paid on Tuesday's & Friday's (8X a month). Our home based business is yours to control as long as you are willing to network and help provide customer service to the people you get enrolled. That’s it! We create successful real estate investors and we have the results to prove that our system works. You must be coachable, willing to work very hard, dedicated, and most importantly passionate about the field of REAL E$TATE. We are very selective of whom we work with, and timing is everything. NOW IS THE TIME to make YOUR move towards building wealth. Register for a real estate seminar and come learn how you can build that massive and passive income working with us. We have offices local and we work with our associates making sure they are successful. CHANGE YOUR FINANCIAL FUTURE, Register Above! Learn Different Financing Strategies with or without your money through Self Directed IRA’s, HSA's, Private Funding, Hard Money Lenders, Short Sales, Foreclosures & REO's, Fix & Flips, Rehabbing, Tax Liens, Wholesaling, Buy & Hold, Rent or Least Options, No Money, No Credit Acquisition, Subject To Investing, Multi Units or Apartment Complexes, Seller Financed Notes, Commercial Investments, and much more! Real Estate & Marketing Training accessible 24/7 No Muscle or Experience Needed! Get Motivated, Get Educated, and Get Compensated!!

Dec 19, 2018 9:00 AM

Course Description:  Participants will learn how to design a Kanban system (or improve an existing one) and initiate change with Kanban. They will learn the basic concepts of flow, pull and collaborative improvement. The class includes the use of a Kanban simulation as well as exercises to design an actual Kanban System. Benefits of Taking This Course:  After taking this course participants will be able to:  ●     Design a Kanban system (or improve an existing system) for optimal flow and faster delivery. Course Outline:  Module 1: Introduction Module 2: The Definition of Kanban Method Module 3: Featureban Game Module 4: Using a Kanban System Module 5: The Systems Thinking Approach to Introducing Kanban Module 6: Understanding sources of variability and dissatisfaction Module 7: Recurring Events (and cadence) Module 8: System Replenishment Module 9: Ticket Design Module 10: More Examples of Visual Board Design Module 11: Visual Board Design Appendices: Learning Objectives:  Individuals certified at this level will have demonstrated their understanding of: how to identify and address bottlenecks how to work with shifting priorities how to deal with interrupt work and multitasking how to deal with important but not time-critical work how to avoid having work pile up in one place (or time) while there is a lack of work in another place how to create flow in the work, the information to perform the work, and the teams that do the work  FAQs What can/can't I bring to the event? Open mind and lots of energy Where can I contact the organizer with any questions? Email: [email protected] PH: +1 469 666 9332 Is my registration/ticket transferrable? Yes, you may transfer your ticket to other participants 7 days prior to the class. Can I update my registration information? Yes, you will be able to change your e-mail or name during the class. What is the refund policy? Please refer to: www.mangates.com The name on the registration/ticket doesn't match the attendee. Is that okay? Yes, we will be able to change it during the class.  For more details visit Mangates

Nov 22, 2018 9:00 AM

DESCRIPTION We are glad to invite you to our upcoming 2 days ITIL Online Classroom with 100% Money Back Guarantee. Key Features: · 2 Days of Online Classroom · 2 Simulation Tests · ITIL Foundation Exam Voucher · 16 PDU Certificate · Dedicated Learning Consultant · 100% Money Back Guarantee About ITIL Foundation The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Trainerkart ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. Trainerkart Training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes. What you will Learn: Service Strategy : Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management. Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk Continual Service Improvement: Seven-Step Improvement Process Course Agenda: Overview of ITIL By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, discuss the processes, roles and functions in ITIL® Foundation. Lesson 1: Introduction to service management This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers. Lesson 2 – Service Strategy This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided. Lesson 3 –Service Design By the end of this lesson, you will be able to explain the purpose, objective, scope and value of service design and list the roles and responsibilities of service design. Lesson 4 –Service Transition Here, you will learn how to describe the purpose, objective, scope and value of service transition and explain Configuration Item (CI) and Configuration Management System (CMS). Lesson 5 –Service Operations By the end of this lesson you will be able to describe the purpose, objective and scope of service operations phase, list the principles of communication and explain events, alerts and incidents. Lesson 6 –Continual Service Improvement This lesson describes the purpose, objective and scope of CSI and explains the value of CSI to improve business. Lesson 7 –Assessment Test if you are ready to take the exam, solve the questions which you might get in your certification exam. For individual or corporate training inquiries please contact [email protected] or call us at 281-670-7466.

Dec 20, 2018 9:00 AM

The Kanban Management Professional credential shows that you have completed top quality Kanban training to launch and manage Kanban initiatives. The KMP class focusses on the rollout and daily operation of a Kanban system. You will consider what type of Kanban initiative is most appropriate for your organization and how to manage and evolve it over time. Learn how to improve agility with asymmetrical commitment and cadences. The class covers recommended meetings, handling metrics and setting policy. Benefits of Taking This Course: A Kanban Management Professional (KMP) knows how to make better decisions and streamline internal workflows to improve service delivery and create greater customer satisfaction. In addition, those who complete this class earn the KMP Credential: Authorization to use the KMP letters and badging Recognition on the Lean Kanban University website Access to private KMP - only forums for professional collaboration Invitations to exclusive events worldwide COURSE OUTLINE Module 1: Introduction Module 2: Motivation for the Kanban Method Module 3: Proto-Kanban Module 4: Posit Science Case Study Module 5: Understanding Kanban Systems Module 6: Review: Definition of Kanban Method Module 7: Seeing Services (in your existing organization) Module 8: Scaling out across an organization Module 9: Discovery Kanban Module 10: Roles Module 11: Feedback loops to improve service delivery Module 12: Commitment & Replenishment Module 13: Conducting Kanban Meetings Module 14: Delivery Planning Module 15: Conducting a service delivery review Module 16: Conducting an operations review Module 17: Models to identify improvement opportunities Module 18: Understanding lead time Module 19: Removing delays Module 20: Understanding variability Module 21: Risk Review Module 22: Managing Bottlenecks Module 23: Economic costs Module 24: Change Management Module 25: Closing thoughts Appendix: Exercises Learning Objectives: Individuals certified at this level will have demonstrated their understanding of: Evolutionary Change Decision Making Kanban Boards Kanban Systems Metrics (for Service Delivery & Improvements) Process Improvement Coaching Tools FAQs What can/can't I bring to the event? Open mind and lots of energy  Where can I contact the organizer with any questions? Email: [email protected] PH: 469-666-9332  Is my registration/ticket transferrable? Yes, you may transfer your ticket to other participants 7 days prior to the class.  Can I update my registration information? Yes, you will be able to change your e-mail or name during the class.  What is the refund policy? Please refer to: www.mangates.com  The name on the registration/ticket doesn't match the attendee. Is that okay? Yes, we will be able to change it during the class.  For more details Visit Mangates

Dec 06, 2018 9:00 AM

Microsoft Power BI is a business intelligence cloud service that provides non-technical business users with tools for aggregating, analyzing, visualizing and sharing data. Power BI dashboards provide a 360-degree view for business users with their most important metrics in one place, updated in real time, and available on all of their devices. Learn how to connect and import your data, author reports, publish reports, create dashboards, and share with business users so that they utilize the business intelligence gathered in dashboards through web as well as mobile devices. Course Benefits 2 Days Instructor Led Training (16 Hours) Completely Practical and Real-time Theory Material provided in Advance Highly Interactive and Interesting Certification Guidance and FAQs Beneficial for Microsoft Exams Who should take this Power BI Training Course? Individuals looking for jobs as Business Analysts, Business Development Manager, etc Statisticians aiming to implement their statistics skill to derive business insights Marketing, Finance, Sales, and other domain individuals who need extensive business intelligence. Why should you take this Power BI Course Training? Global Business Intelligence and Analytics Market to Reach $16.9 Billion in 2016 – Gartner 70% of leading companies say analytics are integral to how they make decisions – IBM Survey A Senior Business Intelligence Analyst can earn $89,000 in the United States – Payscale.com FAQs What can/can't I bring to the event? Open mind and lots of energy Where can I contact the organizer with any questions? Email: [email protected] PH: +1 469 666 9332 Is my registration/ticket transferrable? Yes, you may transfer your ticket to other participants 7 days prior to the class. Can I update my registration information? Yes, you will be able to change your e-mail or name during the class. What is the refund policy? Please refer to: www.mangates.com The name on the registration/ticket doesn't match the attendee. Is that okay? Yes, we will be able to change it during the class. For More Details Visit: Mangates

Nov 19, 2018 9:00 AM

Malware, data breaches, denial of service, phishing, and other cyber attacks are proliferating. Highly publicized attacks on major corporations, governments, infrastructure, and financial organizations are in the news almost daily, underscoring the need for professionals who are trained to recognize and deal with cyber threats. Cultivate the skills needed to design and implement a comprehensive information security strategy. Our Expert Instructors will guide you through a combination of independent study, lectures, and group work approaching the practice of cyber security through a managerial lens. Course Topic Module One: Getting Started Module Two: Cyber security Fundamentals Module Three: Types of Malware Module Four: Cyber Security Breaches Module Five: Types of Cyber Attacks Module Six: Prevention Tips Module Seven: Mobile Protection Module Eight: Social Network Security Module Nine: Prevention Software Module Ten: Critical Cyber Threats Module Eleven: Defense Against Hackers Module Twelve: Wrapping Up FAQs What can/can't I bring to the event? Open mind and lots of energy Where can I contact the organizer with any questions? Email: [email protected] PH: +1 469 666 9332 Is my registration/ticket transferrable? Yes, you may transfer your ticket to other participants 7 days prior to the class. Can I update my registration information? Yes, you will be able to change your e-mail or name during the class. What is the refund policy? Please refer to: www.mangates.com The name on the registration/ticket doesn't match the attendee. Is that okay? Yes, we will be able to change it during the class. For more details visit Mangates

Nov 22, 2018 9:00 AM

Key Features: · 2 Days of In-Person Boot camp · 2 Simulation Tests · ITIL Foundation Exam Voucher · 16 PDU Certificate · Dedicated Learning Consultant · 100% Money Back Guarantee   About ITIL Foundation The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Trainerkart ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. Trainerkart’s training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes. Who Should Apply? ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for: IT Managers/Support Teams IT Architects, Planners and Consultants System Administrators/Analysts Operations Managers Database Administrators Service Delivery Professionals Quality Analysts Application Management Team/Development Team Process Owners/Practitioners Exam & Certification You will be certified in ITIL® Foundation from AXELOS by following these processes: Step 1: Appear for ITIL® Foundation exam after completing the training. Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions] Step    3:    Earn two ITIL® credits on successful completion of ITIL® Foundation exam Benefits of ITIL Foundation Certification 1.)    Manage risk in line with business & service disruption or failure 2.)    Show value for money 3.)    Optimize customer experience 4.)    Enable business change 5.)    Aids continuous service improvement  6.)    Support business outcomes 7.)    According indeed.com, the pay range from $52,518 to $90,408 per year       What You Will Learn? Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management. Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk Continual Service Improvement: Seven-Step Improvement Process Course Agenda: Overview of ITIL By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, and discuss the processes, roles and functions in ITIL® Foundation. Lesson 1: Introduction to service management This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers. Lesson 2 – Service Strategy This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided. Lesson 3 –Service Design By the end of this lesson, you will be able to explain the purpose, objective, scope and value of service design and list the roles and responsibilities of service design. Lesson 4 –Service Transition Here, you will learn how to describe the purpose, objective, scope and value of service transition and explain Configuration Item (CI) and Configuration Management System (CMS). Lesson 5 –Service Operations By the end of this lesson you will be able to describe the purpose, objective and scope of service operations phase, list the principles of communication and explain events, alerts and incidents. Lesson 6 –Continual Service Improvement This lesson describes the purpose, objective and scope of CSI and explains the value of CSI to improve business. Lesson 7 –Assessment Test if you are ready to take the exam, solve the questions which you might get in your certification exam. Why Trainerkart Learning Solution? Trainerkart's training is the best and value for time & money invested. We stand out because our customers Get trained at the best price compared to other training providers. Get trained by the best trainer in the industry. Get accesses to course specific learning videos. Get 100% Money back guarantee*.   Training Fee: Standard Fee: Booking within 30 days of training but 10 days prior to the start date. Early Bird: Booking at least one month prior to the class start date   Training Venue: Venue will be confirmed to the classroom participants one week prior to the workshop start date and online participants will get the session attendance link before 4- 5 days of the training start date. For more details please contact us.    

Nov 22, 2018 9:00 AM

Key Features: · 2 Days of In-Person Boot camp · 2 Simulation Tests · ITIL Foundation Exam Voucher · 16 PDU Certificate · Dedicated Learning Consultant · 100% Money Back Guarantee   About ITIL Foundation The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Trainerkart ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. Trainerkart’s training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes. Who Should Apply? ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for: IT Managers/Support Teams IT Architects, Planners and Consultants System Administrators/Analysts Operations Managers Database Administrators Service Delivery Professionals Quality Analysts Application Management Team/Development Team Process Owners/Practitioners Exam & Certification You will be certified in ITIL® Foundation from AXELOS by following these processes: Step 1: Appear for ITIL® Foundation exam after completing the training. Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions] Step    3:    Earn two ITIL® credits on successful completion of ITIL® Foundation exam Benefits of ITIL Foundation Certification 1.)    Manage risk in line with business & service disruption or failure 2.)    Show value for money 3.)    Optimize customer experience 4.)    Enable business change 5.)    Aids continuous service improvement  6.)    Support business outcomes 7.)    According indeed.com, the pay range from $52,518 to $90,408 per year       What You Will Learn? Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management. Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk Continual Service Improvement: Seven-Step Improvement Process Course Agenda: Overview of ITIL By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, and discuss the processes, roles and functions in ITIL® Foundation. Lesson 1: Introduction to service management This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers. Lesson 2 – Service Strategy This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided. Lesson 3 –Service Design By the end of this lesson, you will be able to explain the purpose, objective, scope and value of service design and list the roles and responsibilities of service design. Lesson 4 –Service Transition Here, you will learn how to describe the purpose, objective, scope and value of service transition and explain Configuration Item (CI) and Configuration Management System (CMS). Lesson 5 –Service Operations By the end of this lesson you will be able to describe the purpose, objective and scope of service operations phase, list the principles of communication and explain events, alerts and incidents. Lesson 6 –Continual Service Improvement This lesson describes the purpose, objective and scope of CSI and explains the value of CSI to improve business. Lesson 7 –Assessment Test if you are ready to take the exam, solve the questions which you might get in your certification exam. Why Trainerkart Learning Solution? Trainerkart's training is the best and value for time & money invested. We stand out because our customers Get trained at the best price compared to other training providers. Get trained by the best trainer in the industry. Get accesses to course specific learning videos. Get 100% Money back guarantee*.   Training Fee: Standard Fee: Booking within 30 days of training but 10 days prior to the start date. Early Bird: Booking at least one month prior to the class start date   Training Venue: Venue will be confirmed to the classroom participants one week prior to the workshop start date and online participants will get the session attendance link before 4- 5 days of the training start date. For more details please contact us.